Refund Policy
At [Your Brand Name], we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free refund policy to ensure your peace of mind. Please read our refund policy carefully to understand the terms and conditions.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- The return request must be initiated within [X] days from the date of delivery.
- The item must not be a final sale or clearance item, which are non-refundable.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at [email protected] or call us at +91-XXXXXXXXXX within [X] days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and detailed return instructions.
- Ship the Item: Pack the item securely and ship it back to us at the address provided in the return instructions. Please ensure the RAN is clearly marked on the package.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to appear in your account.
- Store Credit: Alternatively, you may choose to receive your refund as store credit, which can be used for future purchases on our website.
5. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Final sale or clearance items
- Customized or personalized items
- Items purchased from third-party retailers
6. Exchanges
If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item. The new order will be processed and shipped once the return is received and approved.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will arrange for a replacement or a full refund, including return shipping costs.
8. Cancellations
If you need to cancel your order, please contact us as soon as possible at [email protected]. Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled and must be processed as a return.
9. Contact Us
If you have any questions or concerns about our refund policy, please contact us:
[Your Brand Name]
Email: [email protected]
Address: [123 Fashion Street, City, State, ZIP Code, Country]
We appreciate your understanding and cooperation. Thank you for shopping with [Your Brand Name]. We are committed to providing you with the best shopping experience and high-quality products.